Denas Extra Responsibilities

Regardless of your title or actual position, you’re always a leader in some way, and your decisions and actions will have an effect on other nurses, patients, family members, and visitors. Consider this statement as you respond to at least 2 of the following:

  • In the positive outcome, how did Dena’s extra responsibilities reward her emotionally and professionally? What might she have sacrificed?
  • What kinds of decisions led to a positive outcome? What kinds of decisions led to a negative outcome?
  • How might previous reprimands affect Dena’s willingness to speak up? How much can leadership impact positive outcomes?
  • How did Dena need to change her approach with each of the different colleagues and situations? Have you made adjustments in your approach to achieve positive results at work?
  • How does the disposition of the physician affect a nurse’s ability to speak up?
  • What would you do if the response was not as gracious as Dr. Green’s?
  • How much of your job involves customer service? Is that stressful?
  • What creative strategies do you use in dealing with difficult situations? Can you share an example?