HQS 630 Implementation and Change Management Papers
Topic 1: Elements of Change Management
Objectives:
- Describe the process of organizational change.
- Identify the roles of professionals within the change management process
- Describe change management theories and approaches.
Models of and Approaches to Organizational Change
Read “Models of and Approaches to Organizational Change,” by Cameron and Green, from Making Sense of Change Management: A Complete Guide to the Models, Tools and Techniques of Organizational Change (2015). https://lopes.idm.oclc.org/login?url=http://library.books24x7.com.lopes.idm.oclc.org/library.asp? %5eB&bookid=77616&chunkid=140521394&rowid=279
Implementing a Social Identity Approach for Effective Change Management
Read “Implementing a Social Identity Approach for Effective Change Management” by Slater, Evans, & Turner from Journal of Change Management (2016). https://lopes.idm.oclc.org/login?url=https://search.ebscohost.com/login.aspx? direct=true&db=bth&AN=113220640&site=ehost-live&scope=site
Case Studies
Read “Case Studies” by Walston from Strategic Healthcare Management: Planning and Execution (2018). https://lopes.idm.oclc.org/login?url=http://library.books24x7.com.lopes.idm.oclc.org/library.asp? %5eB&bookid=142868&chunkid=290479412&rowid=777
Summary of Current Course Content Knowledge
Assessment Description
Academic engagement through active participation in instructional activities related to the course objectives is paramount to your success in this course and future courses. Through interaction with your instructor and classmates, you will explore the course material and be provided with the best opportunity for objective and competency mastery. To begin this class, review the course objectives for each Topic, and then answer the following questions as this will help guide your instructor for course instruction.
- Which weekly objectives do you have prior knowledge of and to what extent?
- Which weekly objectives do you have no prior knowledge of?
- What course-related topics would you like to discuss with your instructor and classmates? What questions or concerns do you have about this course?
Assessment Description
Take a moment to explore your new classroom and introduce yourself to your fellow classmates. What are you excited about learning? What do you think will be most challenging?
Topic 1 DQ 1
Assessment Description
Think about a change that took place at an organization for which you have worked or with which you have interacted with in the past. Who was involved during the change management process and what was their role? What impact did each professional have on the change management process? Was there a professional who was missing from the change management team? How would his or her involvement make a difference in the project?
Topic 1 DQ 2
Assessment Description
Compare two different change management theories or change models. Use peer-reviewed research articles to describe these concepts and provide examples of applications of these theories or models to practice.
The Need for Change
Assessment Traits
Requires LopesWrite
Assessment Description
Read Case Study 6, “St. John’s Reengineering.” In 1,000-1,250 words, include the following:
Process of organizational change.
The change needed in the case study.
Strategies you would have used to motivate stakeholders to support the change. Include how you would have gotten political support for the change.
The model you would have applied to the change needed for this case. Include your rationale for why the model was chosen.
Use three to five scholarly resources in addition to information from your textbook.
Prepare this assignment according to the guidelines found in the APA Style Guide, located in the Student Success Center. An abstract is not required.
This assignment uses a rubric. Please review the rubric prior to beginning the assignment to become familiar with the expectations for successful completion.
You are required to submit this assignment to LopesWrite. A link to the LopesWrite technical support articles is located in Class Resources if you need assistance.
Topic 1 Participation
Topic 2: Business Plans and Return on Investment
Objectives:
- Formulate a business plan.
- Identify financial resources needed in relation to change management.
- Quantify return on investment from change including potential associated costs and time needed.
Resources
Contents of a Business Plan Document
Read “Contents of a Business Plan Document,” by Griffin, from How to Write a Business Plan: A Step-by-Step Guide to Creating a Plan that Gets Results (2015).
Topic 2 DQ 1
Assessment Description
Identify a current change that occurred in a large health care organization (news article, journal, etc.). Based on the information available, how would you describe the return on investment of the change for that organization? Discuss both the aspects of cost and time.
Topic 2 DQ 2
Assessment Description
Discuss how organizational structure would influence staffing considerations and change management plan execution?
Problem Solving
Assessment Description
You want to propose a new way to solve a problem at your workplace. To describe your implementation for this change, use the following information to submit a business plan detailing the need for this change to the head of your department. For this assignment, complete the “Business Plan” template. Write a 500-750 word summary detailing how implementing the business plan would be beneficial for the organization. Explain how the plan would be a good return on investment for the organization.
Provide two to four scholarly resources, in addition to information from your textbook.
Topic 2 Participation
Topic 3: Objective and Goal Setting
Objectives:
- Identify the potential impact of change management.
- Develop measurable and attainable goals in relation to a topic.
- Determine organizational readiness for change.
Resources
Format of a Strategic Plan
Read “Format of a Strategic Plan” by Walston from Strategic Healthcare Management: Planning and Execution (2018). https://lopes.idm.oclc.org/login?url=http://library.books24x7.com.lopes.idm.oclc.org/library.asp? %5eB&bookid=142868&chunkid=477652719&rowid=558
Topic 3 DQ 1
Assessment Description
Thinking about your upcoming assignment about setting objectives and goals for a team, set one goal for yourself and one goal in relation to the assignment. Describe the potential impact those goals will have when implementing change. How do you consider all possible outcomes for goals and objectives?
Topic 3 DQ 2
Assessment Description
Discuss two ways you would assess an organization’s readiness for change. Once you have determined that your organization is ready for a needed change, how would you assess a potential impact for change before moving forward with implementation. What difference will the change make? What do you think about the change? Who will be affected?
The Hierarchy of Goals
Assessment Traits
Assessment Description
The top executives for your organization have implemented a strategic initiative of increasing patient satisfaction. As a team leader you will need to implement objectives and goals for your team according to the strategic initiative of increasing patient satisfaction. In 1,000-1,250 words discuss the following:
Objectives and goals for your team.
- How you will communicate your goals to your team. Explain how you will communicate how your team goals fit the bigger picture of the organizational goal.
- How you know that your team is meeting these goals. Include how you will track your team’s goals. How you will celebrate or redirect your team according to goals.
- Use three to five scholarly resources to support your reasoning for setting and communicating goals and objectives.
Topic 3 Participation
Topic 4: Leading and Managing People
Objectives:
- Describe strategies used to address resistance to change.
- Determine the best practices in leading others through the change process.
- Differentiate between leadership and management as it relates to change management.
- Describe characteristics of leadership styles for effective change management.
Resources
Organization Development and Change
Read Chapters 3, 12, and 17 in Organization Development and Change.
Chapter 11 – Resistance to Change
Read “Chapter 11 – Resistance to Change,” by Lawrence, from Leading Change: How Successful Leaders Approach Change Management (2015). https://lopes.idm.oclc.org/login?url=http://library.books24x7.com.lopes.idm.oclc.org/library.asp? %5eB&bookid=77657&chunkid=643818523&rowid=258
The Secret to Leading Organizational Change is Empathy
Read “The Secret to Leading Organizational Change is Empathy,” by Sanchez, from Harvard Business Review Digital Articles (2018). https://lopes.idm.oclc.org/login?url=https://search.ebscohost.com/login.aspx? direct=true&db=bth&AN=133715339&site=ehost-live&scope=site
Topic 4 DQ 1
Assessment Description
Reflect on resistance to change in different stakeholder groups, what strategies would you use to address the change with each group. Explain why these strategies are considered best practices? Support your strategies with evidence. In your response to peers, provide an alternative strategy or strategies they can use to address change. Support your recommendation with evidence.
Topic 4 DQ 2
Assessment Description
Describe the difference between leadership and management. Are all managers leaders? What leadership characteristics have you observed during changes that your organization has gone through? Did it contribute to an effective change? Why or why not?
Topic 4 Participation
Topic 5: Interdisciplinary Collaboration
Objectives:
- Determine the characteristics of an effective interdisciplinary team.
- Describe the value of interdisciplinary teams in facilitating sustainable change.
- Describe how to effectively engage in difficult conversations.
- Describe effective conflict resolution methods.
Resources
Organization Development and Change
8 Ways to Get a Difficult Conversation Back on Track
Read “8 Ways to Get a Difficult Conversation Back on Track,” by Valcour, from Harvard Business Review Digital Articles (2017). https://lopes.idm.oclc.org/login?url=https://search.ebscohost.com/login.aspx? direct=true&db=bth&AN=123285464&site=ehost-live&scope=site
Topic 5 DQ 1
Assessment Description
Outline the characteristics of an interdisciplinary team. Support your argument with at least two references as well as personal anecdotes of positive and negative characteristics you have seen working in a team environment.
Topic 5 DQ 2
Assessment Description
Discuss how you would ensure that change implemented is a sustainable change. What factors need to be considered to ensure the change is sustainable? Discuss the role the interdisciplinary team plays in creating sustainable change.
Change Causing Conflict
Assessment Description
You are the site manager for a health care center caring for an urban population experiencing homelessness. After the identification of patient safety concerns, you have realized the need to institute a new quality initiative regarding how patients’ home medications are stored when they are admitted.
This new initiative involves the cooperation of the security and nursing staff. While most of the staff understand and are following the new policy, there appears to be difficulty any time Lisa – a security guard – and Tom – an LPN – are working together. In 1,000-1,250 words, examine the following based on the scenario above:
- Assess three best practices in leading others through the change process. These should be evidence-based best practices.
- Discuss how you would ensure your team is working together successfully.
- List two approaches you can use in having a difficult conversation to address conflict on your team. Describe methods you would use to resolve conflict on your team.
Topic 5 Participation
Topic 6: Change Management Communication
Objectives:
- Identify instances in which confidentiality applies to change management communication.
- Describe effective ways to facilitate change management communication.
- Describe the appropriate frequency of change management communication, including successes and setbacks.
Resources
Chapter 6 – Communicating Change
Read “Chapter 6 – Communicating Change,” by Ruck, from Exploring Internal Communication: Towards Informed Employee Voice (2015). https://lopes.idm.oclc.org/login?url=http://library.books24x7.com.lopes.idm.oclc.org/library.asp? %5eB&bookid=64411&chunkid=926538953&rowid=409
Topic 6 DQ 1
Assessment Description
Reflect on a change implementation you have witnessed. Describe the type of communication that was used throughout the change implementation. Was this effective? Why or why not?
Topic 6 DQ 2
Assessment Description
Discuss instances in which confidentiality measures apply during change management communication. Would the confidentiality apply to all stakeholders? Why or why not? Provide a specific example.
Benchmark – Resolution for Change
Assessment Description
From an organizational standpoint, identify a patient safety clinical problem that requires resolution. Using systems thinking and literature from this course and your own research, suggest one possible solution to address the issue. In 1,250-1,500 words, include the following:
- Describe the change management strategy you would use to address the patient safety clinical problem. Describe the stakeholders.
- Describe the type of change anticipated.
- Discuss how you would engage stakeholders.
- Outline how you would communicate the change to all stakeholders. Indicate how often you would communicate progress of the change.
- If an adjustment is needed, explain how and when you would communicate what is needed. Explain how the Christian worldview factors into the decisions you have made.
- Three to five scholarly resources, in addition to information from your textbook.
Prepare this assignment according to the guidelines found in the APA Style Guide, located in the Student Success Center. An abstract is not required.
This assignment uses a rubric. Please review the rubric prior to beginning the assignment to become familiar with the expectations for successful completion.
You are required to submit this assignment to LopesWrite. A link to the LopesWrite technical support articles is located in Class Resources if you need assistance.
Benchmark Information
This benchmark assignment assesses the following programmatic competencies and professional standards:
MS in Nursing with an emphasis in Health Care and Patient Safety
6.4: Develop a change management strategy to rectify a patient safety issue using systems thinking.
Topic 6 Participation
Topic 7: Implementation Process
Objectives:
- Determine the steps involved in a trial implementation.
- Evaluate strategies for implementing change.
- Determine best practices for transition management.
Resources
Tips for Implementing Change
Read “Tips for Implementing Change,” by Stanford, from Breaking the Cycle of Failed Change Management (2016).
Topic 7 DQ 1
Start Date & Time Due Date & Time Points
Sep 14, 2023, 12:00 AM Sep 16, 2023, 11:59 PM 5
Assessment Description
Find an example of a current event in healthcare administration that exhibits one or more best practices for transition management. Explain your rationale.
Topic 7 DQ 2
Assessment Description
When considering implementing a change based on current research, when would you pursue a trial or pilot implementation within one department before implementing the change to the entire organization? What steps would be involved in a trial implementation?
Corporation Merger
Assessment Traits
Assessment Description
The hospital you work for has merged with an organization that currently has two hospitals as part of the organization. The facility you work in uses X medical records, the other two hospitals use MY medical records. All three hospitals will use MY medical records once the merger is complete. Change is needed at your hospital for continuity in the larger organization and for the best patient care possible. You will be responsible for getting your team up to speed on the new medical recording system.In 750-1,000 words, provide the following:
- Brief rationale as to why the change is important for the organization.
- The steps you would take to begin implementing the change.
- Examine what change management approach you believe would be most appropriate for your suggested implementation.
- Provide three to five scholarly resources, in addition to information from your textbook.
Prepare this assignment according to the guidelines found in the APA Style Guide, located in the Student Success Center. An abstract is not required.
This assignment uses a rubric. Please review the rubric prior to beginning the assignment to become familiar with the expectations for successful completion.
You are required to submit this assignment to LopesWrite. A link to the LopesWrite technical support articles is located in Class Resources if you need assistance.
Topic 7 Participation
Topic 8: Continuing to Reevaluate and Reinforce
Objectives:
- Explain the need and timeline for project adjustment.
- Determine best practices for sustaining change.
- Determine the cause of barriers to success.
Resources
Why Change Initiatives Fail… and what L&D Can Do
Read “Why Change Initiatives Fail… and what L&D Can Do,” by Dutton, Leddin, and Menswar, from Training (2018). https://lopes.idm.oclc.org/login?url=https://search.ebscohost.com/login.aspx? direct=true&db=bth&AN=130712686&site=ehost-live&scope=site
Chapter 10 – Sustaining Change
Read “Chapter 10 – Sustaining Change,” by Hodges, from Managing and Leading People Through Organizational Change: The Theory and Practice of Sustaining Change Through People (2016). https://lopes.idm.oclc.org/login?url=http://library.books24x7.com.lopes.idm.oclc.org/library.asp? %5eB&bookid=112256&chunkid=207522585&rowid=1015
Topic 8 DQ 1
Start Date & Time Due Date & Time Points
Sep 21, 2023, 12:00 AM Sep 23, 2023, 11:59 PM 5
Assessment Description
Discuss the best practices for sustaining a change project. What might be barriers to success for a change implementation? Provide specific examples. Use a minimum of two references to support your claims.
Topic 8 DQ 2
Assessment Description
How would you assess the need for an adjustment within a change project? What impact could this have on the project timeline? If an adjustment were needed on your project, how would you determine the best timing for making said adjustment? What considerations would you have for communicating the needed adjustments to the appropriate stakeholder groups?
Topic 8 Participation
