Penn Foster College HUMAN Exam Number 700417RR
Question 1 of 20 : Select the best answer for the question.
- In human relations, the irritation threshold is the
- frequency of the annoying behavior.
- action that causes an annoyance.
- the length of time an annoying behavior continues.
- point at which a person notices something and becomes annoyed.
Mark for review (Will be highlighted on the review page)
Question 2 of 20 : Select the best answer for the question.
2. Which one of the following phrases best fits the productivity equation?
A. Satisfied employees, with good supervision, achieving or surpassing their performance goals
B. Persons from varied backgrounds working together to try to do a job well
C. Refusing to become annoyed when a coworker does something that makes you lack bad
D. Being part of a mutually satisfying relationship with a coworker Question 3 of 20 : Select the best answer for the question.
3. What type of relationship involves people who don’t share the same status?
A. Circular
B. Horizontal
C. Vertical
D. Parallel
4. Relationships among people are
A. usually simple and easy to understand.
B. something that must be maintained to stay healthy and strong.
C. not influenced by people’s ideas and attitudes.
D. one of two types—social or working.
Question 5 of 20 : Select the best answer for the question.
5. In a relationship between an employee and supervisor, who must do most of the adjusting?
A. The employee must adjust.
B. The supervisor must adjust.
C. Both must adjust equally.
D. Neither has to adjust at all.
Question 6 of 20 : Select the best answer for the question.
6. From the perspective of an employee, the effective channeling of work-related information and concerns
A. often requires letters or phone calls to top management.
B. is best conveyed through one’s immediate supervisor.
C. should be conveyed directly to the manager in charge of the function involved.
D. should be passed on informally to fellow employees.
Question 7 of 20 : Select the best answer for the question.
7. A relationship can be damaged by
A. honest communication.
B. people spending time with one another.
C. not meeting expectations.
D. exceeding expectations.
Question 8 of 20 : Select the best answer for the question.
8. What type of relationship do two people who work the same job share?
A. Vertical
B. Flexible
C. Management
D. Horizontal
Question 9 of 20 : Select the best answer for the question.
9. Reinforcement, contact, honesty, and fair expectations are
A. theories of supervision.
B. part of the irritation threshold.
C. ways of maintaining relationships.
D. characteristics of productivity.
Question 10 of 20 : Select the best answer for the question.
10. The best thing you can do to keep a positive relationship with your supervisor is to
A. be productive at work.
B. keep your opinions to yourself.
C. socialize with your supervisor and coworkers.
D. challenge your supervisor’s authority.
Question 11 of 20 : Select the best answer for the question.
11. John, a supervisor at the local factory, receives frequent requests from workers on how to fix the machine they use. What should John do?
A. John should continue to fix the machines himself.
B. John should make sure he trains the workers better, including how to fix the machine.
C. John should tell the workers to figure it out themselves.
D. John should ignore the problem.
Question 12 of 20 : Select the best answer for the question.
12. John was unable to work on Sundays because he had a church commitment. This is known as a/an
A. value conflict.
B. irritation threshold.
C. horizontal relationship.
D. ethnic difference.
Question 13 Of 20 : Select The Best Answer For The Question.
13. A _______ relationship exists between an employee and a supervisor.
A. family
B. horizontal
C. past
D. vertical
Question 14 of 20 : Select the best answer for the question.
14. Which one of the following is true about relationships?
A. Trust isn’t necessary in a relationship.
B. Relationships are always voluntary.
C. Relationships involve two or more people.
D. There are no feelings in a relationship.
Question 15 of 20 : Select the best answer for the question.
15. A current relationship is one that
A. is active now.
B. involves only coworkers.
C. involves only family members.
D. involves only people you like.
Question 16 of 20 : Select the best answer for the question.
16. A worker’s success in contributing to the common good is
A. determined by their supervisor.
B. measured by how well she or he does the job.
C. greater in vertical relationships.
D. increases when she or he becomes a supervisor.
Question 17 of 20 : Select the best answer for the question.
17. Too much socializing in the workplace can
A. help you become a supervisor.
B. keep you from reaching your performance goals.
C. keep you from joining a clique.
D. add balance to your horizontal relationships.
Question 18 of 20 : Select the best answer for the question.
18. Which of the following statements represents a productive way to maintain a horizontal relationship?
A. Socializing frequently during the day
B. Telling others to do your work because you can’t get the work done
C. Helping a coworker with a task when you’re done with your task
D. Sharing responsibility to make sure your work gets done
19. When you’ve carefully checked all the facts and your attitudes and still find that there’s “just something” about your supervisor that’s causing a problem in your relationship, you should suspect that
A. There’s a hidden attitude.
B. There’s an imaginary risk.
C. you’re not carrying your own weight.
D. too much socializing is going on.
Question 20 of 20 : Select the best answer for the question.
20. Which of the following is true about office friendships?
A. Office friendships should only be based on ethnic similarities.
B. Office friendships lead to a workplace in which socializing rarely occurs.
C. It’s impossible to develop vertical friendships.
D. Workplace cliques can cause horizontal disharmony.
